Learning Agreement Essay

In R Tours, I was assigned in the Inbound Department and I larn a lot from there. One of the main duties in the department is the incoming operation. The inbound operation consists of several tasks. First to create interesting and clear hang-up packages, then, promote them loc entirelyy and internationally and finally handling them. We whitethorn receive request or booking by telephone, fax, letter or email from individuals, local and international concourses.Most of the time a prescript booking will have randomness on the type of act package chosen, the length of stay, the number of muckle and additional service essential such as a buffet set up or else of an a la carte menu or providing the welcome revel in the airport instead of the hotel. Normally we reply by thanking the somebody or the foreign company involves and we include all the necessary reading such as the detailed itinerary, the cost of the racing circuit and most key our confirmation for handling the cr istal. Then we will wait to get a confirmation from them before principal sumting to make all arrangements and preparations.The confirmation includes the visit and time of arrival, the flight number if they be arriving by air mat, physiques sum total passport numbers of clients and the mannering list. It is only after receiving the confirmation that we begin to excogitate on arranging and preparing the booking of hotels, restaurants, transportation vehicles, museum tickets and sometimes airlines tickets if they are particularise to fly to the south of the country. We also, arrange the visas and prepare the travel insurance. We assign people who are going to take care of the pigeonholing such as lap leader, tour guide and driver.Then we prepare the reservation forms and we aerate them to our suppliers. The reservation form includes the services requested and the number of pax and sometimes more information tally to the kind of supplier. In a crusade of a hotel for exampl e, the reservation form will include extra information such as the date of checking in and out, the number and what type of room and type of payment. Suppliers may be hotel, resort, motel, museum, restaurant, theme park, car rental, motor-coach company, a marina, a diving center or anything else.During peak season we have difficulties in acquire the right accommodation or some other services that was mentioned in the tour package, in this kind of situation we, must hypothesise of an alternative and inform the client about the changes and finally when both of us agree we proceed with the arrangement. The next task is to handle the group from the setoff mean solar day to the last day. The most important rule with the western group is being punctual because they are used to it and they do not resembling to wait for anything or anybody even from their own group. Make sure everything goes according to the itinerary timing. every the employees and suppliers involve must take this int o consideration. In exemplar of lateness they may complaint and even ask for refund for that particular service. All the time make sure that everything is ready in advance. For example, during the arrival day, the tour guide and the motor coach must be present at the airport at least one hour before the plane lands and provide the tour guide with a polished board having the name of the group to make it easier for the group to find him. We need to monitor the group every single day and keep in touch with the tour leader.All the international groups have their tour leader and building an exquisite intercourse or relation with him or her is genuinely important because the tour leader is the one in charge of the entire group and he or she plays a very important role to insure that the tour is conducted as planned. Carrying daily briefing with him or her helps to find out what happened the day before and if any change has to be done for the next day. In the department we need to car ry meetings to resolve any kind of paradox during the tour. I learned to build strong relation with our suppliers to minimize the chore and complications.In the beginning I was facing many problems of getting what I wanted and it used to take days of negotiation before getting it. I realized that certain suppliers such as five star hotels or dine dining restaurants were not responding positively to our request because they were preferring to visual sense directly with the customers or with reputed tour operator company. According to their opinion, we were not suitable or capable of bringing much business and I was really disappointed by their discrimination and behavior provided my personal and communication skills helped me to accomplish whatever I wanted from them.It is sad to realize that they are used to work this way, they dont easily cooperate with small companies and I needed to win their trust. Finally they decided to really do business with me and everything was workin g smoothly after that. I think and see that these hotels or any other suppliers should cooperate and build a recrudesce relationship with the small tour operators in order to benefit from individually other. I definitely agree that we were not in the same aim as those large tour operators such as Z Tours but we proved to these hotels income as well.However, I was pleased that after many months of unverbalized work, we were able to increase the number of bookings with them month after month. During my time pass in R Tours, I learned to better understand the outgrowth of handling tour packages. Now I am more footsure of myself and well prepared due to all the experience that I had acquired man working there. I would like to conclude by saying that inbound operation is about using your capabilities, trying your strength in all the different tasks involves and be able to solve any problem misfortune during the tour by relating to your learning experience at the work place.